Problem/Enhancement Report If you are having a problem with our products, or you have an idea that might help make our software even better, you can use the online form below to submit your report directly to OSC's Technical Support team. Customer Information Area First Name: Last Name: Customer ID (if issued) Company: Address: P.O. Box: Mail Stop: City: State/Prov.: Country: Zip/Postal Code: Country/Area Local # Ext. Office Phone: - - Fax: - - E-mail Address Product Information Area Product: DataProvider Andyne GQL Andyne PaBLO Angoss Knowledge Seeker TM/1 Version: Product Code Registration DB-Access Version Client OS Information Area Operating System: Macintosh Windows Windows for Workgroups Windows95 WindowsNT HP SGI Sun Solaris AIX OS Version: Host Information Area DBMS: Other ACCESS AllBase AS/400 BTrieve Butler DB2 dBase FoxPro Gupta Informix Ingres MS SQL Server NETWARE*SQL NonStop SQL Oracle OS/2 Database Manager Paradox Progress QuadBase Rdb Red Brick SQL/DS Supra Sybase Teradata Unidata Watcom SQL Whitecross XDB Version: If "Other," please specify: Middleware: CLI (WinCli) Comm. Toolbox DAL DB-Library DB-Library MDI Gateway EDA/SQL Ingres/Net Informix-NET ODBC ODBC Database Library SequeLink SQL*Net None (direct) Unknown Version: Network: Other 3270 APPC AppleTalk ARA Asynchronous Banyan Vines DecNet NetBIOS SPX/IPX TCP/IP FTP Novell Wollongong If "Other," please specify: Host OS: Other AIX AS/400 Macintosh MS-DOS MVS OS/2 Tandem Teradata Unix VMS Windows95 WindowsNT If "Other," please specify: Please indicate type of gateway, unusual configurations, presence of X-Windows, etc. Description of Problem Details of Problem or Enhancement. (If this is a problem report, please include steps required to reproduce the problem.) Error Code: Error Message: How to Contact Us You can call OSC Technical Support between 12:00 a.m. and 9:00 p.m. UTC time at the following number: Phone:394-6804/6806 Before calling us, please open the application with which you are having the problem. This will enable you to work on-screen with the technical support specialist and enable us to identify the problem more quickly. Contacting Us On-line Instead of calling OSC Technical Support, you can contact us using one of the methods and numbers listed below: Fax: 541-394-6806 Internet: carlos.arabito@gmail.com Problems reported using these methods will receive the same high-priority treatment as those reported by phone. Be sure to include the following information: Contact information, including phone and fax numbers Contact name Where applicable, your internal reference number Describing the Problem This is the most important aspect of reporting a problem to, or asking a question of, a technical support specialist. You should be prepared to answer the following questions: Have you consulted your manuals? If so, which ones? Have you consulted your organization's OSC product administrator? What were you trying to accomplish when the problem occurred? What were you actually doing when the problem occurred? What commands were you using? What was the expected result? What happened instead? Did an error message or error number appear on your screen? If so, please read it exactly as it appeared. Can you reproduce the problem? If so, what steps are required? What suggests that the problem is caused by the OSC product? What steps have you taken so far to correct the problem? How do you rate the severity of this problem?